| | |  | Swiss Diamond | Home » » Swiss Diamond - 10 Piece Set | | | | | | | Product Details: | | | Product Length:
| 0.0 inches | | Product Width:
| 0.0 inches | | Product Height:
| 0.0 inches | | Product Weight:
| 21.4 pounds | | Package Length:
| 36.2 inches | | Package Width:
| 15.5 inches | | Package Height:
| 11.5 inches | | Package Weight:
| 23.9 pounds | | Average Customer Rating:
|  based on 36 reviews |
| | | | Customer Reviews: | |
Average Customer Review:
 ( 36 customer reviews )
Write an online review and share your thoughts with other customers.
Most Helpful Customer Reviews
86 of 91 found the following review helpful:
 They DO ScratchJul 12, 2010
By Beth1025
I really wish that people would not leave comments on cookware that they have had for less than a year. Of course when it's new, it's great. However, please note that the reviewers who have had theirs for more than a year are telling you - it DOES scratch - easily. This is a very expensive set for nonstick. I took very good care of mine because it was so expensive, I always handwashed my cookware and did not abuse it. But it still scratched after 3 months. Fortunately the company that I bought it from stood behind it and took it back, because Swiss Diamond's warranty is awful! Look at some of these reviews and you'll see that people who had to deal with the company are saying that Swiss Diamond keeps claiming "abuse". How convenient and shady of the company. The nonstick was great and it cooked nicely, but when mine scratched, I contacted the company and was given, in an email, "this warranty does not cover stains, discoloration, scratch marks, or dents". HUH??? What DOES it cover then? And once a pan is scratched it's ruined. So since it scratched so easily and the company does not stand behind their warranty, I decided to return the entire set rather than get stuck with a $500 set that will be just like any other nonstick set within a few years. Don't listen to reviewers who have only had theirs a short while - look at the reviewers who have had theirs for awhile or have had to deal with the company. They are all saying the same thing - it DOES scratch, get pits, and stains and the company does not stand behind it.
44 of 46 found the following review helpful:
NO Customer Service!Jul 30, 2010
By E. Hollender
"edroseh"
I bought a Swiss Diamond Cookware Set about five years ago and some of the pans that I use daily are really starting to show "wear and tear." I contacted their Customer Service Department who seemed VERY interested in helping me decide whether some of the set needed replacement. I was asked to send pictures online and full documentation on when I bought them etc. etc. I responded immediately with what they asked for!
THEN, NO RESPONSE! I even sent an email to the person who originally contacted me...NO REPLY!
This cookware is VERY EXPENSIVE! I do NOT recommend it because NO ONE FROM THE COMPANY answered my questions regarding whether it was SAFE TO USE IN REGARD TO WEAR!
34 of 35 found the following review helpful:
 Swiss Diamond sautee panJan 05, 2010
By Edward S. Episcopo
We spent a lot of money ($150) on the 12-inch sautee pan which is advertised as "virtally indestructable". We have been very careful with the pan. We don't use metal utensils, put it in the dishwasher, or use abrasive cleaners or scrubbers. The non-stick coating is pitting, flaking and coming off after only eight months.
The company told me that we could send it back (at our expense) and someone at the company would examine the pan and decide if they would repair the pan, give us a replacement or return the pan as is.
We are planning to return the pan, but we aren't too hopeful.
Having recently read quite a few reviews of other companies' non-stick cookware, it seems that this is a common problem. Caveat emptor!
17 of 17 found the following review helpful:
 I Love It and I'm WorriedMar 07, 2010
By Leo
I've been bragging to everyone about how lovely this 8.5 qt. stock pot is because clean up is a cinch and the non-stick quality is superior. Recently, after cleaning the pan I noticed a scratch that revealed the silver-colored metal underneath the non-stick surface as well as several other aggravated areas on the rim. I couldn't imagine how that happened. After examining its glass lid, I noticed the metal band that goes around the circumference of it (and comes in contact with the pot's rim) joins together and creates an unconnected, albeit close, seam. When I touched it, it felt sharp. Ah-hah! This must be what caused the damage. It seemed logical to me. The representative from Swiss Diamond looked at it and claimed it was caused by a metal utensil being banged against the rim. User error. Needless to say I'm disappointed. I don't recall banging a metal utensil against the rim. It seems obvious to me that, as absurd as it may sound in theory, practically speaking, the pan damaged itself. I sure hope the damage doesn't spread. The other thing I've noticed is some of the non-stick surface on the bottom is pilling. I'm bummed out. I feel angry, but I can't fight "city hall". I just hope this isn't the beginning of further degradation of the pan I love so much.
19 of 20 found the following review helpful:
non stick coating lifeNov 12, 2010
By Don
I have been using nonstick frying pans for years and the outcome is always the same, they are only non-stick for a few months. At first they are great, nothing sticks, then after a few months the surface begins to dull and I notice small lines forming. Most people would think that the pan is getting scratched from utensils. This is not the case. What is happening is the heat from the burner is causing degradation of the coating. These lines are from the heat not utensils. The expansion coefficients of the metal and the coating are different. That is the metal expands when heated and so does the coating but at different rates which in time coupled with degradation from heat causes the very thin coating to break down and show marks. Keep using this pan and you will notice flaking of the coating. Now you will be getting particles of coating in your food. Your stove burner heats this pan to well above the recommended limit of 500 degrees. If the limit is 500 degrees, what is happening at 400 degrees? I used a non-stick pan and never used a utensil in it. I just shook the pan and poured out the food with out touching the pan with any utensil. I washed the pan very gently with running water and gentile rubbing with my hand. Dried it with a cotton dish towel. The result? The coating lasted the same as any other pan I had.
I have switched to cast iron and stainless. Caution, if you notice any odor coming from a coated pan while preheating on a stove, get rid of it, the coating and other processing chemicals are breaking down and can be toxic.
See all 36 customer reviews on Amazon.com
| | |
|
